At Futuredeft, we are committed to providing exceptional support to our users and partners. Our Support Policy outlines the principles and procedures we follow to ensure timely assistance and resolution of issues.

1. Support Channels:

• Email Support: Our primary support channel is email. You can reach out to our support team at hello@futuredeft.com for assistance with any inquiries or issues.
• Contact Form: You can also submit inquiries and support requests through the contact form on our website.

2. Support Availability:

• Our support team is available during regular business hours, Monday through Friday, excluding public holidays.
• We strive to respond to all support inquiries promptly. Response times may vary depending on the complexity of the issue and the volume of incoming requests.

3. Types of Support Requests:

• Technical Support: Assistance with technical issues, errors, or bugs encountered while using our platform or services.
• General Inquiries: Questions about our platform features, services, pricing, and policies.
• Account Assistance: Help with account setup, login issues, password reset, and account management tasks.
• Feedback and Suggestions: We welcome feedback, suggestions, and feature requests from our users to continuously improve our platform and services.

4. Support Process:

• Issue Assessment: Our support team will assess the nature and severity of the issue reported and prioritize it accordingly.
• Resolution: We strive to provide timely and effective resolution to support requests. Depending on the complexity of the issue, resolution times may vary.